COOKIES, CONSENT & PRIVACY POLICY

WELCOME to the LEGAL stuff.

EVERYTHING you need to KNOW when it comes to the WHO/WHAT/WHY/HOW of our WEBSITE, SERVICES, ONLINE BOOKING &  COLLECTION of INFORMATION

 

HEALTH POLICY

EVERYTHING you need to KNOW before
COMING to CLASS

VACCINATIONS

Beginning September 13, 2021,  participants must be fully vaccinated in order to attend indoor class. Participants that are ineligible please contact Renee directly 519-994-2159 or visit our virtual online studio for safe unlimited practice from home until you've been full vaccinated and can return to studio safely.

GOVERNMENT MANDATES & PROTOCOLS

Veedha Yoga Studio will follow all relevant health orders as mandated by the Ontario Ministry of Health. For more information please click here

STUDIO CLASS SIZE LIMITS & PHYSICAL DISTANCING

Class sizes will be restricted to 50% capacity, 8 mats are available in each group class.  All mats will be a minimum of 2 meters apart.  Please respect physical distance while entering class, during the class and exiting the studio. 

MASK USE

Please wear a mask while entering the class and until all participants have taken their mat in class.  You will be instructed when it can be safely removed.  Please feel free to wear your mask for the duration of class if you wish.  

SIGNED WAIVERS

All clients will be required to sign a liability and participation waiver prior to coming to their FIRST class. Please print, sign and bring to our first class, or fill in online (for clients 18 years of age & up).

 

Click the Class Waiver link below to fill in online or Print Class Waiver to receive a downloadable version to be filled out with a legal parent or guardian for students 17 years of age & younger. 

COVID SCREENING

All clients will be required to fill in a standard COVID Screening Questionnaire + Contact Tracing prior to the start of every class. This is a legal requirement and part of health & safety measures enacted by the Ontario Ministry of Health as part of Ontario's path to re-opening. To learn more about the Ontario Government plan to reopen click here. 

 

STUDIO POLICIES

everything YOU need to know about our STUDIO policies, PRODUCTS, & CANCELLATION policies

RETURN POLICY

Props

All yoga props (not limited to mats, bolsters, straps, blankets) or essential oils purchased in studio are non-refundable.

 

Pricing Plans (Class Pass Packages)

All repurchased class plans (including 'discover', 'restore', 'rejuvenate' and 'transform') have an expiry of one year from time of purchase and are non-refundable and non-transferable.  You may put your plan on hold at any time during that year by contacting Renee (519-994-2159) directly and as soon as possible. In the event of class interruption due to governement regulated shut downs all plans will be suspended until the studio is allowed to re-open.  Again, Veedha Studio will follow all relevant health orders as provided by the Ontario Ministry of Health. For individual purchased (drop in) class refunds please see cancellation policy below.

CANCELLATION POLICY

Group Class Cancellations

Cancellations for group class are done through your account on the website or WIX app by the participant and must be at least 12hrs before scheduled class time to receive credit to your account.  Cancellation of a group class inside of the 12hr of scheduled class time will be granted for medical emergencies only. Please contact Renee directly via phone call or text at (519)994-2159.  

 

Private Class Cancellations

Cancellations for private practice must be 24hrs advance of the scheduled time. Cancellation of a private practice inside the 24hrs of scheduled class time will be granted for medical emergencies only.  Please contact Renee directly ASAP via phone call or text at (519)994-2159 to cancel.

For Virtual Studio Monthly Subscriptions

*You can cancel your ONLINE subscription at any time without penalty.  Your subscription/account will remain active until the end of your billing cycle that month OR it can be cancelled immediately.  Contact Renee (519)994-2159 for assistance if needed.

 
 

COOKIE COLLECTION & PRIVACY POLICY

everything YOU need to KNOW about HOW our site collects & uses data, WHAT information it stores & WHY we ask

WHAT KIND OF INFORMATION OUR SITE COLLECTS

We receive, collect and store any information you enter on our website forms, submissions, contact sheets,  or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, billing details and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page for the purposes of, but not limited to; legally required information collection for purposes of tax income records, analytics and website maintenance. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information) for the purpose of billing, comments, feedback, product reviews, recommendations, and personal profile information submitted into membership details.

HOW OUR SITE COLLECTS INFO

When you conduct a transaction on our website or fill out a contact or submissions form, as part of the process, we collect the personal information you provide us such as your name, address, contact information, billing details and email address for the purposes of authenticating the buyer & purchase validity,  responding to contact requests such as bug reports, technical difficulties, booking requests, send newsletters, downloads, estimates, etc, and . Your personal information will only be used for the specific reasons stated above in the context the initial consent was given.

Ex: If you sign up to be a Member your information will be used to email you newsletters or studio updates.  

You can withdraw your consent of information collection or provided by contacting us directly via email or the contact page and letting us know, or remove yourself from our mailing list at any time by hitting unsubscribe on your latest message. 

HOW OUR SITE STORES/USES/SHARES & DISCLOSES YOUR INFORMATION

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company (Stripe) adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will never sell your information. We will also never share your information with third-party providers outside of payment gateway providers ( which need your information to process your transaction, any other information will not be shared) unless legally required to do so in compliance with local regulations or law enforcement entities. 

WHY WE COLLECT DATA & FOR WHAT PURPOSE?

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

  6. To provide our customers with instantly downloadable resources and products directly to their provided email

WITHDRAWING CONSENT FOR COOKIE COLLECTION/ HOW TO REACH US

If you don't want us to process your data anymore you can withdraw your consent of information collection and information provided by contacting us directly via email or the contact page and letting us know, or remove yourself from our mailing list at any time by hitting unsubscribe on your latest message. You can email us directly at veedhayoga@hotmail.com or visit the contact page located in our menu above.

PRIVACY POLICY UPDATES

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

HOW WE CONTACT YOU

We may contact you to notify you regarding your account, to troubleshoot problems with your account or purchase, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, free gifts, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, or text messages based on the information you provide us with.

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